WinPR Privacy Policy – How We Protect Your Data

1 Introduction

This Privacy Policy applies to all players and visitors of the WinPR platform, accessible at winpr.pro. It explains how WinPR ("we," "us," "our") collects, uses, stores and protects the personal information of players in Pakistan who register accounts, make deposits in PKR, place bets on cricket, PSL, football or casino games, and interact with our platform and support team.

By registering a WinPR account or continuing to use the platform after this policy has been updated, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described here.

If you have any questions about how your data is handled, you can contact our support team at any time via live chat or email. Contact details are provided in Section 13 of this policy.

2 What Personal Data We Collect

WinPR collects two broad categories of data: information you provide directly, and information collected automatically through your use of the platform.

Information You Provide

• Identity information: Full legal name, date of birth, CNIC number or other government-issued ID details provided during registration or KYC verification.
• Contact information: Email address, Pakistani mobile number and any correspondence you send to our support team.
• Account credentials: Username and encrypted password. WinPR does not store passwords in plain text.
• Financial information: Payment method details used for deposits and withdrawals including JazzCash account numbers, Easypaisa wallet references, Raast IDs and bank account details. Full card numbers are handled by our payment processors and not stored directly by WinPR.
• Verification documents: Scanned or photographed copies of CNIC, passport or other identity documents submitted during KYC review.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system version, browser type and screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration, clicks and navigation patterns on the WinPR platform.
• Transaction data: Deposit amounts in PKR, withdrawal requests, bonus usage, betting history and game activity logs.
• Cookie data: Information collected via cookies and similar tracking technologies as described in Section 9 of this policy.

3 How We Collect Your Data

WinPR collects your personal data through the following channels:

• Registration: When you create your WinPR account, you provide your name, email address, mobile number and date of birth directly through the registration process.
• KYC verification: When you submit identity documents to verify your account before processing a withdrawal, that information is collected and reviewed by our verification team.
• Deposits and withdrawals: Payment method information is collected when you make financial transactions on the platform in PKR.
• Support interactions: When you contact our support team via live chat or email, the content of those conversations is recorded for quality and compliance purposes.
• Platform activity: Your betting, gaming and browsing activity on WinPR is logged automatically by our platform systems.
• Cookies and tracking: Automatic data collection through cookies placed on your browser or device when you visit winpr.pro. See Section 9 for full details.

4 How We Use Your Personal Data

WinPR uses the personal data we collect for the following purposes:

WinPR will not use your personal data for any purpose beyond those listed above without first obtaining your explicit consent or notifying you through an updated Privacy Policy.

5 Payment Data and Financial Privacy

All financial transactions on WinPR are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or a mobile wallet, the following data handling practices apply:

What We Store

WinPR stores a reference to your payment method — for example, the last four digits of a card, a JazzCash or Easypaisa account identifier, or a Raast ID — to allow us to match withdrawal requests to the correct method. We do not store complete card numbers or full mobile wallet credentials on our own systems.

Third-Party Payment Processors

Full payment credentials are processed by our trusted third-party payment gateway partners who operate their own security and compliance standards. When you make a payment on WinPR, you are also subject to the privacy practices of the relevant payment processor. WinPR selects payment partners who maintain industry-standard data security measures.

Transaction History

A complete record of your deposits, withdrawals, bonuses and balance adjustments is retained in your WinPR account for operational, compliance and dispute resolution purposes. You can view your full transaction history at any time from your account dashboard.

6 Data Sharing and Third Parties

WinPR does not sell, rent or trade your personal data to third parties for commercial or marketing purposes. Your information may be shared in the following limited and controlled circumstances:

• Payment processors: Payment method data is shared with our payment gateway partners solely to process your deposits and withdrawals in PKR. This includes service providers facilitating JazzCash, Easypaisa, Raast and bank transfer transactions.
• Identity verification providers: During KYC, identity documents may be processed by a third-party verification service operating under strict data handling agreements with WinPR.
• Game providers: When you play games in the WinPR game lobby or slot games section, certain technical data — such as your player ID, game session data and stake amounts — may be shared with the relevant game provider to operate the game round correctly.
• Analytics and platform tools: Anonymised and aggregated usage data may be processed by analytics service providers to help WinPR improve platform performance and user experience. This data does not identify you personally.
• Legal and compliance obligations: WinPR may disclose personal data to relevant authorities where required to comply with anti-money laundering obligations, fraud investigation requirements or other legal processes.

All third parties who process data on WinPR's behalf are required to handle that data securely and only for the purposes specified in their agreement with WinPR.

7 How Long We Keep Your Data

WinPR retains personal data only for as long as it is necessary for the purposes described in this policy. The following general retention periods apply:

• Active account data: Retained for the duration your account is active plus a period of up to 5 years after account closure, to meet potential legal, compliance or dispute resolution requirements.
• Transaction records: Financial transaction records including PKR deposits, withdrawals and betting history are retained for a minimum of 5 years from the date of each transaction.
• KYC documents: Identity verification documents are retained for as long as your account is active and for a period following closure in accordance with applicable anti-money laundering obligations.
• Support correspondence: Chat and email records with our support team are retained for up to 3 years from the date of the interaction.
• Marketing data: If you have opted in to marketing communications, your email address is retained for this purpose until you unsubscribe or request deletion.

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.

8 Security Measures

WinPR takes the security of your personal and financial data seriously. The platform employs multiple layers of technical and organisational measures to protect against unauthorised access, disclosure, alteration or loss of your information.

Technical Safeguards

• All data in transit between your browser or app and WinPR servers is encrypted using SSL/TLS protocols.
• Passwords are stored using one-way hashing — your actual password is never stored in a readable format.
• Access to player data within WinPR's internal systems is restricted by role-based access controls. Only staff with a legitimate operational need can access specific categories of player data.
• WinPR systems are monitored for suspicious activity, including failed login attempts, unusual transaction patterns and access anomalies.

Your Role in Security

Account security is a shared responsibility. You should use a strong, unique password for your WinPR account and never share your login credentials with anyone. WinPR staff will never ask for your password through any channel. If you suspect your account has been accessed without your consent, contact our support team immediately and change your password from the account settings page.

9 Cookies and Tracking Technologies

WinPR uses cookies and similar technologies on the winpr.pro website and mobile platform. A cookie is a small text file placed on your device when you visit a website. Cookies help us operate the platform, remember your preferences and understand how players use WinPR.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in during your visit and security cookies that help protect your account. These cannot be disabled without affecting core platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, display options and last visited games. These improve your experience but are not strictly required for the platform to operate.
• Analytics cookies: Used to collect anonymised information about how players navigate WinPR — which pages are visited most, where players click and how long sessions last. This helps us identify areas for improvement. Analytics data does not identify you personally.
• Marketing cookies: If you have opted in, these may be used to personalise promotional content relevant to your gaming activity, such as cricket betting offers during PSL season. You can opt out of marketing cookies at any time.

Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies will affect your ability to use the WinPR platform — you may not be able to stay logged in or complete transactions. Disabling other cookies does not affect your ability to play or bet, but may reduce the personalisation of your experience.

10 Your Privacy Rights

As a registered WinPR player, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team using the details in Section 13.

• Right to access: You can request a copy of the personal data WinPR holds about you at any time. We will provide this within a reasonable timeframe.
• Right to correction: If any personal data we hold is inaccurate or out of date, you can request that it be corrected. For contact details, you can also update these directly from your account dashboard.
• Right to deletion: You can request that your personal data be deleted. Please note that WinPR may be required to retain certain data for legal and compliance purposes even after a deletion request. We will inform you of any such limitations when processing your request.
• Right to restrict processing: In certain circumstances, you can request that we limit how we use your data while a query or correction request is being resolved.
• Right to object: You can object to the processing of your personal data for marketing purposes at any time. Once an objection is received, WinPR will stop using your data for that purpose immediately.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format where technically feasible.

WinPR aims to respond to all data rights requests within 30 days of receipt. In complex cases, we may require an additional 30 days and will notify you of this extension. Identity verification may be required before processing a data rights request to ensure the request is made by the account holder.

11 Minors and Age Restriction

WinPR is strictly an adult-only platform. Players must be 18 years of age or older to register an account or use any part of the WinPR service. We do not knowingly collect personal data from anyone under the age of 18.

If WinPR discovers or has reasonable grounds to believe that a registered player is under 18, the account will be suspended immediately, any balance will be withheld pending investigation, and all personal data collected will be reviewed in line with our obligations regarding underage users.

If you are a parent or guardian and believe that a minor has registered on WinPR or accessed the platform, please contact our support team immediately so that we can take appropriate action.

12 Changes to This Privacy Policy

WinPR may update this Privacy Policy from time to time to reflect changes in our platform features, payment methods, data processing practices or applicable requirements. The "Last updated" date at the top of this page will reflect when the policy was most recently revised.

When we make material changes to this policy — changes that significantly affect how your data is collected, used or shared — we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

Your continued use of WinPR after an updated Privacy Policy takes effect constitutes your acceptance of the revised terms. If you do not agree with any update to this policy, you may request account closure as described in the Terms and Conditions.

The most current version of this Privacy Policy is always available on this page. We recommend bookmarking this page and checking it periodically if you want to stay informed about how your data is managed.

13 Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the way WinPR handles your personal data, our support team is available 24 hours a day, 7 days a week.

• Live Chat: Available directly within your WinPR account — the fastest way to get a response from our team.
• Email: [email protected]

For data rights requests — including access, correction or deletion requests — please contact us via email with the subject line "Privacy Request" and include your registered email address and CNIC number so we can verify your identity and process the request without unnecessary delay.